Refund Policy

All subscription fees are non-refundable, except in the narrow circumstances described below. By completing checkout you expressly acknowledge and agree to this policy and waive any otherwise-applicable cooling-off, withdrawal, or cancellation right to the maximum extent permitted by law.

This policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service.

InMailer AI is a continuously-delivered digital service. From the moment of payment, you receive immediate access to software infrastructure that incurs ongoing costs to InMailer regardless of how much you choose to use it. By subscribing, you expressly request immediate performance of the service for each billing period.

We do NOT issue refunds, credits, or compensation for any of the following:

1. Dissatisfaction with results. InMailer provides software infrastructure, not specific outcomes such as replies, meetings, conversions, or revenue.
2. LinkedIn account restrictions, warnings, suspensions, or permanent bans of any kind, whether or not caused or contributed to by use of the Service.
3. LinkedIn Sales Navigator issues, including expired contracts, revoked seats, billing disputes with LinkedIn, or changes to Sales Navigator functionality.
4. Authentication cookie or token failures, including li_at, li_a, premium tokens, or any session credential, including expirations, IP-mismatch revocations, or session invalidations by LinkedIn.
5. Third-party service interruptions affecting Unipile, OpenAI, Anthropic, ElevenLabs, Whop, Railway, Cloudflare, Google, or any other provider on which the Service depends.
6. Failure or inability to use the Service after subscribing, including: forgetting to configure campaigns, not connecting LinkedIn accounts, not uploading lead lists, not setting up the Chrome extension, or otherwise not realizing value from the Service.
7. Unused portions of any billing period after cancellation. Cancellation takes effect at the end of the current paid period; no pro-rated refund is provided.
8. Discounted, promotional, founder, lifetime, trial, or coupon-redeemed subscriptions. All such offers are extended in lieu of refund eligibility. By accepting any discount or promotional rate, you waive any refund right.
9. Disputed feature behavior where the Service operated according to its documentation or reasonable expectations, even if your subjective expectations differed.
10. Volume disappointment. Marketing language such as “1,000+ DMs/month,” “5,000+ DMs/month,” or “12,000+ DMs/month” describes representative output for properly configured accounts and is not a contractual guarantee. Actual deliverable volume depends on numerous factors outside our control.
11. Account suspension or termination by InMailer for cause, including breach of our Terms of Service, breach of LinkedIn’s User Agreement, suspected fraud, payment-method abuse, or chargeback initiation.
12. Force majeure events, including natural disasters, government action, pandemics, internet outages, or other circumstances beyond reasonable control.
13. Change of mind after the order is placed, including buyer’s remorse.

You may submit a refund request for our consideration only if all of the following are true:

• The request is submitted in writing to andrej@inmailer.ai within seven (7) calendar days of your first payment for the relevant subscription
• The Service is demonstrably non-functional for you due to a fault on our end, not a third-party fault, not a LinkedIn restriction, not an account-configuration issue on your side, and not a circumstance listed in Section 2 above
• You have raised the issue with andrej@inmailer.ai and given InMailer at least five (5) business days to attempt resolution before requesting a refund
• You have not initiated, threatened, or facilitated a chargeback, payment dispute, or reversal in respect of the relevant payment

Refund decisions are made by InMailer in our sole discretion based on the evidence submitted. An approved refund will be issued to the original payment method within fourteen (14) business days of the approval decision. Refunds are limited to the most recent monthly payment only, and never include any prior billing periods or addon charges.

No refund will be issued more than seven (7) calendar days after the date of the relevant payment, except where strictly required by applicable mandatory consumer-protection law.

Email andrej@inmailer.ai with:

• Subject: REFUND REQUEST, [your account email]
• Your account email and InMailer user ID
• Date and amount of the payment you are requesting refunded
• A detailed description of the issue, including specific reproduction steps, error messages, and timestamps
• Evidence (logs, screenshots, support ticket numbers) demonstrating the issue is a fault on our end
• Confirmation that you have not initiated a chargeback or dispute

We will respond within five (5) business days with our decision.

For UK and EU consumers: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive (2011/83/EU), you ordinarily have the right to cancel a distance contract for digital content or services within 14 days of contract formation.

By checking the consent box at checkout and proceeding to use the Service:

• You expressly request that performance of the Service begin immediately
• You expressly acknowledge that performance during the cooling-off period will cause you to lose your statutory right to cancel
• You expressly waive your right to cancel under those Regulations once the Service has been substantially performed for any given billing period
• You consent to receive electronic confirmation of this waiver via your checkout email receipt

For US consumers: US federal and most state consumer-protection laws do not impose a mandatory cooling-off period on online digital service subscriptions. To the extent any such period applies under any state law (e.g., certain California provisions for certain transaction types), you waive that right by checking the consent box at checkout.

Before initiating any payment dispute, chargeback, reversal, or claim with your card issuer, bank, payment processor, or card network (including Visa, Mastercard, American Express, Discover, or equivalent), you must:

1. First contact us at andrej@inmailer.ai in writing
2. Allow at least seven (7) business days for us to investigate

This requirement is set out in Section 11 of our Terms of Service and is a material term of the agreement.

Initiating a chargeback without first following this procedure is a breach of contract. In any such dispute, InMailer will submit to the card network as evidence:

• Your timestamped acceptance of these Terms and this Refund Policy, including IP address and user agent at the moment of consent
• The full audit trail of your account activity (login timestamps, campaigns created, messages sent through the Service, replies received, features used)
• Email receipts for each payment with clearly disclosed recurring-billing terms and cancellation instructions
• Confirmation that the Service was continuously available to you throughout the billing period
• Records of any communication (or absence thereof) between you and our support team

The Service is a continuously-delivered digital service that is fully available the moment payment is processed. Claims of “goods/services not received” (Reason Code C04, C05, C08 or equivalents under Mastercard, Visa, American Express, and Discover rules) are factually inapplicable and will be contested.

We reserve the right to:

• Immediately terminate your account without further refund
• Pursue recovery of the disputed amount, chargeback handling fees (currently $25 USD per chargeback), reasonable attorneys’ fees, and collection costs
• Report the breach to fraud-prevention services, credit reporting agencies, and merchant blacklists, to the extent permitted by law

Subscriptions purchased with any of the following are non-refundable in all circumstances, with no exception:

• A promotional code, coupon, or discount of any percentage
• A free trial period
• A “founder,” “early-bird,” “lifetime,” or similar special offer
• A bundled or volume discount
• An affiliate or referral credit

By accepting the discounted offer, you expressly waive any otherwise-applicable refund right.

Approved refunds will be issued to the original payment method used for the transaction. We do not issue refunds by bank transfer, cryptocurrency, store credit, or to any payment method other than the original.

If the original payment method has been closed, replaced, or is otherwise unavailable, we will issue the refund as an account credit applicable to future subscriptions; no cash equivalent is available.

We may update this Refund Policy from time to time. Material changes will be communicated by email and/or in-app notice at least fourteen (14) days before taking effect. The policy in effect at the time of your payment governs that payment.