Terms of Service

These Terms of Service (“Terms”) form a binding legal agreement between you (“Customer,” “you,” or “your”) and Inmailer LLC, a Wyoming limited liability company (“InMailer,” “we,” “us,” or “our”), governing your access to and use of the InMailer AI platform, web application, browser extension, API, and all associated software and services (collectively, the “Service”).

By creating an account, completing a checkout, or accessing the Service in any way, you confirm that you have read, understood, and agree to be bound by every provision below. If you do not agree, do not complete checkout, do not access the Service, and request that any application data be deleted by emailing andrej@inmailer.ai. Completing a payment constitutes your express, informed, and irrevocable acceptance of these Terms and our Refund Policy.

You represent that you are at least 18 years of age, have legal capacity to enter this Agreement, and, if accepting on behalf of an organization, are authorized to bind that organization.

InMailer AI is a software-as-a-service tool that helps you operate outreach campaigns on the LinkedIn platform using your own LinkedIn and Sales Navigator accounts. The Service provides infrastructure for organizing prospect lists, drafting message templates, scheduling sends, and managing replies in a unified inbox, along with optional AI-assisted message drafting and reply classification.

The Service is expressly NOT:

• a guarantee of replies, meetings booked, conversions, revenue, or any business outcome
• a LinkedIn Corporation product, nor affiliated with, endorsed by, or sponsored by LinkedIn Corporation
• a service that owns, operates, manages, or controls your LinkedIn account or Sales Navigator subscription
• a substitute for your independent judgment about whom to contact and what to communicate
• a marketing service, agency, lead-generation service, or done-for-you offering
• a regulated financial, legal, tax, or professional advisory service

You acknowledge and accept that outreach results depend on numerous factors outside InMailer’s control, including but not limited to: your target audience, message content quality, industry vertical, time of year, prospect behavior, LinkedIn’s algorithms, LinkedIn’s enforcement actions, and the health of your LinkedIn account.

You are solely responsible for:

• Maintaining your own LinkedIn account and LinkedIn Sales Navigator subscription in good standing
• Compliance with the LinkedIn User Agreement and Professional Community Policies in all use of the Service
• Compliance with all applicable laws governing your outreach, including but not limited to the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), CASL, GDPR, the UK Data Protection Act 2018, ePrivacy Directive, CCPA, CPRA, and equivalent local laws in your and your prospects’ jurisdictions
• The content of every message you send through the Service
• Ensuring you have a lawful basis (such as legitimate interest, consent, or B2B exemption) to contact each prospect
• Maintaining valid LinkedIn session credentials (li_at cookie, li_a premium token) and other authentication required by the Service
• The security and confidentiality of your InMailer login credentials and API keys
• All activity that occurs under your account, including activity by team members or sub-users you invite

You acknowledge, accept, and agree that automated or semi-automated outreach activity on LinkedIn may result in account warnings, temporary restrictions, permanent suspensions, removal of features, or other enforcement actions by LinkedIn Corporation, at LinkedIn’s sole and absolute discretion. LinkedIn’s enforcement decisions are made independently by LinkedIn and are entirely outside InMailer’s control.

InMailer shall not be liable, and will not issue refunds, credits, or compensation of any kind, for:

• LinkedIn warnings, restrictions, suspensions, or permanent bans on your account
• Loss of access to LinkedIn Sales Navigator contracts
• Throttling, shadow-banning, or reduced visibility of your messages on LinkedIn
• Changes to LinkedIn’s policies, API, rate limits, content filters, or detection systems
• Any consequential business loss, opportunity cost, or reputational harm arising from the above

You agree that any decision by you to use the Service is an informed decision made with full awareness of this risk.

The Service depends on third-party providers including but not limited to LinkedIn Corporation, Unipile, Anthropic, OpenAI, ElevenLabs, Whop, Railway, MongoDB Atlas, Cloudflare, and Google, and their respective infrastructure, APIs, and policies. Outages, policy changes, API breakages, rate limiting, session invalidations, or cookie expirations at these providers may interrupt or degrade the Service.

You acknowledge that:

• Authentication cookies (li_at, li_a) supplied by LinkedIn can expire, be invalidated, or be revoked by LinkedIn at any time, without notice, for any reason
• Unipile session disconnections, IP-mismatch enforcement, or service interruptions are outside InMailer’s control
• Third-party API changes may temporarily or permanently affect Service functionality
• Service interruptions caused by third-party providers do not constitute a breach of these Terms

No refund, credit, or compensation will be issued for any service interruption, feature degradation, session failure, or downtime attributable to a third-party provider.

Statements in our marketing materials, plan tier descriptions (“1,000+ DMs/month,” “5,000+ DMs/month,” “12,000+ DMs/month”), reply-rate examples, customer testimonials, case studies, and similar communications describe representative outcomes for properly configured accounts under typical conditions and historical observation. They are not promises, guarantees, or contractual obligations.

Actual deliverable volumes, reply rates, and meeting bookings depend on factors including but not limited to LinkedIn’s daily limits, your account warmup state, message quality, target audience, prospect availability, content of your messages, time-zone alignment, and LinkedIn enforcement actions.

No specific volume, response rate, or business outcome is warranted, guaranteed, or promised. Customer testimonials reflect individual results that may not be typical.

You agree NOT to use the Service to:

• Send unsolicited mass communications in violation of applicable anti-spam or anti-marketing laws
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Engage in fraud, phishing, social engineering, or distribution of malware
• Target persons under the age of 18
• Distribute hate speech, harassment, threats, sexually explicit content, content promoting self-harm, terrorism, or violence
• Sell, resell, sublicense, or share access to your account without our prior written consent
• Reverse-engineer, decompile, scrape, or attempt to extract source code or data from the Service beyond your own data via our published API
• Use the Service for any unlawful purpose or in any manner that could damage, disable, or impair the Service or others’ use of it
• Interfere with the security or integrity of the Service or attempt to gain unauthorized access
• Use the Service to compete with InMailer or to build a competing product

We may suspend or terminate your access immediately and without refund if we determine, in our sole discretion, that you have breached this clause.

By subscribing to a paid plan, you expressly authorize InMailer (or our payment processor on our behalf) to charge your chosen payment method automatically on a recurring basis at the price and billing interval displayed at the time of your most recent renewal, until you cancel in accordance with Section 9.

This authorization includes:

• Automatic monthly (or other interval, as displayed at checkout) recurring charges
• Charges for any add-ons, extra licenses, or usage-based fees you elect
• Adjusted pricing communicated to you per Section 9(d)
• Recovery attempts on failed payments per our payment processor’s standard retry schedule

You will receive an electronic receipt for each successful charge at the email address on file. The receipt will reference these Terms and our cancellation procedure.

This authorization remains valid until you affirmatively cancel as described in Section 9. Closing your card account, blocking the charge, or initiating a chargeback does NOT constitute cancellation under this Agreement.

9(a) Renewal

Subscriptions renew automatically at the end of each billing period at the then-current price, charged to your saved payment method, until you cancel.

9(b) How to cancel

You may cancel at any time by:

• Using the “Cancel subscription” function in your in-app billing dashboard, OR
• Emailing andrej@inmailer.ai with subject line CANCEL, [your account email] at least three (3) business days before your next renewal

9(c) Effect of cancellation

Cancellation takes effect at the end of your current paid billing period. You retain access through that date. No partial-month or pro-rated refunds are issued for the unused portion of a billing period.

9(d) Price changes

We may change subscription pricing with at least 30 days’ advance notice via email or in-app notification. Continued use after the effective date of a price change constitutes acceptance of the new price.

9(e) Failed payments

If your payment method fails, your account may be downgraded, suspended, or terminated. We or our payment processor may retry the charge per the payment processor’s standard retry schedule, including up to five (5) retry attempts over five days. After the retry window, your account may be downgraded to a read-only state or terminated.

9(f) No reactivation refund

If your account is terminated for non-payment and later reactivated by you, no credit is given for the period of non-payment.

All subscription fees are non-refundable except where required by applicable law and only to the minimum extent so required. Limited exceptions are described in our Refund Policy, which is incorporated into these Terms by reference.

You expressly acknowledge that:

• Trial periods, free credits, founder pricing, lifetime deals, and discounted promotional pricing are extended in lieu of refund eligibility; by accepting a discount, trial, or promotional offer you waive any otherwise-applicable cooling-off period, statutory or contractual, to the maximum extent permitted by law
• Refunds are NOT available for: dissatisfaction with results, LinkedIn account restrictions, third-party service interruptions, change of mind, failure to use the Service after paying, account configuration errors on your end, or any reason listed in Sections 4, 5, or 6
• For UK and EU consumers: by checking the consent box at checkout and beginning to use the Service, you expressly request that performance of the Service begin immediately and acknowledge that you will lose your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive once the Service has been fully performed for any given billing period

You agree that, before initiating any payment dispute, chargeback, reversal, or claim with your card issuer, bank, payment processor, or card network (including Visa, Mastercard, American Express, Discover, or any equivalent), you will:

1. First contact us in writing at andrej@inmailer.ai with a detailed description of the issue
2. Allow at least seven (7) business days for InMailer to investigate and attempt to resolve the matter

Initiating a chargeback, dispute, or reversal without first satisfying this notice-and-cure period constitutes a material breach of this Agreement and wrongful interference with InMailer’s business. In such event, InMailer is authorized to:

• Immediately suspend or permanently terminate your account without any refund
• Submit this clause, your timestamped acceptance of these Terms (including IP address, user agent, and full audit trail), session logs, message-send logs, login activity, and any other relevant evidence to the payment processor or card network as evidence supporting our position in the dispute
• Pursue recovery of disputed amounts, chargeback handling fees (currently $25 USD per chargeback), reasonable attorneys’ fees, and collection costs
• Report the breach to credit bureaus, fraud-prevention services, and merchant blacklists where permitted by law

You acknowledge that the Service is a continuously-delivered digital service, available immediately upon payment, with cancellation freely available per Section 9. Claims of “goods not received,” “service cancelled,” “unauthorized charge,” or similar will be contested with the foregoing evidence.

We may suspend or terminate your access to the Service at any time, with or without prior notice, for:

• Breach of these Terms
• Breach of LinkedIn’s User Agreement that we detect via our systems, LinkedIn’s enforcement signals, or third-party reports
• Suspected fraud, payment-method abuse, or initiation of a chargeback
• Failure to pay any amount owed
• Behavior that, in our sole discretion, exposes InMailer, our partners, or other customers to legal, reputational, financial, or platform risk
• Court order or governmental request
• Discontinuation of the Service or any part of it

Termination under this section does not entitle you to a refund.

You retain ownership of leads, campaigns, message templates, replies, and other content you provide to or generate within the Service (“Your Data”). You may export Your Data at any time during an active subscription via our API or in-app export tools.

After termination of your subscription (whether by you or by us), Your Data will be retained for thirty (30) days during which you may request export by emailing andrej@inmailer.ai. After 30 days, Your Data may be permanently deleted from our active systems, subject to retention in backups for an additional period not exceeding 12 months for disaster-recovery, legal, and audit purposes.

The Service, including software, design, copy, AI prompts, trained models, training data (excluding Your Data), branding, and all other materials, is the exclusive intellectual property of Inmailer LLC and its licensors, protected by US and international copyright, trademark, trade secret, and other laws.

You receive a non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for the duration of your paid subscription, solely for your own internal business outreach purposes.

You grant InMailer a worldwide, royalty-free, non-exclusive license to host, process, transmit, and display Your Data solely to the extent necessary to provide the Service to you and to improve the Service (in aggregated and anonymized form only).

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE COMPATIBLE WITH ANY THIRD-PARTY SOFTWARE, OR PRODUCE ANY SPECIFIC OUTCOME.

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY INMAILER OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INMAILER’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO INMAILER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL INMAILER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW AND APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You agree to defend, indemnify, and hold harmless Inmailer LLC, its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from any third-party claim, action, demand, loss, liability, judgment, settlement, fine, penalty, or expense (including reasonable attorneys’ fees) arising from or related to:

• Your use of the Service
• Your violation of any law, regulation, or third-party right (including LinkedIn’s User Agreement, anti-spam laws, privacy laws, or intellectual property rights)
• The content of any message you send via the Service
• Your breach of any provision of these Terms or our Refund Policy
• Any dispute between you and any prospect, recipient, employee, contractor, or other third party

18(a) Governing law

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18(b) Informal resolution required

Before commencing any formal proceeding, the parties shall negotiate in good faith for at least thirty (30) days following written notice of the dispute to andrej@inmailer.ai.

18(c) Binding arbitration

Any dispute not resolved through good-faith negotiation shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Sheridan, Wyoming, USA, in English, before a single arbitrator. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction.

18(d) Class action waiver

YOU AND INMAILER EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Disputes must be brought on an individual basis only.

18(e) Carve-out for injunctive relief

Either party may seek injunctive or equitable relief in a court of competent jurisdiction in Sheridan County, Wyoming, for intellectual property infringement or breach of confidentiality, without first invoking arbitration.

18(f) Statute of limitations

Any claim must be brought within one (1) year of the date the cause of action arose, or it is permanently barred.

We may update these Terms from time to time. Material changes will be communicated by email to your account email and/or via prominent in-app notice at least fourteen (14) days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

20(a) Entire agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and InMailer and supersede all prior agreements.

20(b) Severability

If any provision is held unenforceable, the remaining provisions remain in full force.

20(c) No waiver

Our failure to enforce any provision is not a waiver of our right to do so later.

20(d) Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

20(e) No agency

No partnership, joint venture, agency, or employment relationship is created by these Terms.

20(f) Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, government action, pandemics, power or telecommunications failures, or acts of third-party providers.

20(g) Notices

Notices to you may be sent to your account email. Notices to us must be sent to andrej@inmailer.ai with copy to: Inmailer LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.

20(h) Headings

Section headings are for convenience only and have no legal effect.

For questions about these Terms of Service, please contact us at: